Privacy Policy
Effective date: January 2025.
This English page is provided for convenience. For legal purposes, please refer to the Arabic version on this website.
What this policy covers
This policy explains how Spoiled collects, uses, shares, and protects personal data when you use the Spoiled website, mobile apps, and related services.
Data we collect
- Account and contact details (e.g., name, phone, email).
- Service provider information (e.g., services, pricing, images, licenses where required).
- Customer profile and booking details (e.g., address for at‑home service, booking preferences).
- Payment-related information handled through payment providers (card and billing details are processed securely by payment processors).
- Technical and usage data (e.g., IP address, device identifiers, logs, analytics).
- Cookies and similar tracking technologies (where applicable).
How we use data
- To create and manage accounts, bookings, and support.
- To process payments via payment service providers.
- To improve performance, security, and user experience.
- To communicate administrative notices, security alerts, and updates.
Sharing
We may share data with service providers (to fulfill bookings), payment processors, hosting/IT providers, analytics tools, and where required by law or to protect rights and safety.
Security & retention
We apply reasonable technical and organizational measures to protect data. No online system is 100% secure. We retain data for as long as needed for the purposes described, and as required by applicable law.